REFUND AND RETURN POLICY

REFUND & RETURNS POLICY

Our 90-Day Guarantee We want you to feel good about your purchase. Every Purafix order is backed by a 90-day money-back guarantee. If you are not satisfied, you may request a refund within 90 day of the delivery date. See the conditions below.

How to start a return Email us at Contact@trypurafix.com with your order number and the reason for your return. We will reply with return instructions and the return address. Please wait for these instructions before sending anything back, so we can process your refund correctly.

Refunds Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

Damaged, defective, or wrong items If your order arrives damaged or defective, or you received the wrong item, contact us at Contact@trypurafix.com within 5 days of delivery with a photo. We will replace it or refund it at no cost to you, including any return shipping.

Exchanges If you would like a replacement instead of a refund, let us know when you contact us and we will arrange it, subject to availability.

Order changes and cancellations If you need to change or cancel an order, contact us at Contact@trypurafix.com as soon as possible. We can usually make changes before an order has been dispatched.

Late or missing refunds If you have not received an approved refund after the timeframe above, please check with your bank or card provider first, then contact us at Contact@trypurafix.com and we will help.

This policy does not affect any statutory rights you have under applicable consumer protection laws, which apply in addition to this guarantee.

Still Got Questions?

Everything else you might want to know before you order.

How firm is it? Is it hard to sit on? +

It's firm, not hard. Soft cushions feel nice for a minute then you sink through them. This one stays supportive so your tailbone stays lifted, firm enough to work, comfortable enough to sit on all day.

What is it made of? +

A high-density memory foam core with a soft, breathable cover and a non-slip base. The core is what keeps its shape, the cover keeps you cool, and the base keeps it from sliding.

Will it work on my type of chair? +

Yes, office chairs, kitchen and dining chairs, car seats, wheelchairs, most seats you sit in for a while. It sits on top of whatever you already have.

How long does it last? +

Years, not weeks. The firm core is built to hold its shape, which is the whole point, cheap foam flattens fast, this doesn't. And if it ever goes flat, we replace it free.

Is it good for tall or heavier people? +

It's sized for most adults and supports normal body weight comfortably. It sits in the middle of the seat, so very broad users may find their hips slightly over the edges, but the relief still works.

Does it get hot to sit on in summer? +

The cover is breathable to help with that, and it doesn't trap heat the way cheap plastic-feeling cushions do. Comfortable even in the Malta heat.

How do I clean it? +

Unzip the cover and machine wash it. The foam core stays dry and keeps its shape.

REFUND AND RETURN POLICY

REFUND & RETURNS POLICY

Still Got Questions?

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